1.Formation of Agreement
Traveler / Buyer: hereinafter referred to as "You"
TheSinhTourist: hereinafter referred to as "We"
Your purchase of any tour or other tourist services ("The Services") displayed
on this website and our confirmation that the Services are available shall constitute
a legal Agreement between you and TheSinhTourist.
2. Booking Rules and Conditions
2.1.This website and the Services are only available to people and parties that
lawfully enter into and form contracts under the Vietnam laws. You must be aged
18 years or more to book the Services on this website and there must be at least
one adult (18 years old or more) travelling on any one booking. Any booking made
in contravention of this rule will be automatically cancelled.
2.2.Prices: The prices of the Services displayed in this website are in Vietnamese
Dong and US Dollar unless otherwise specified. The prices exclude service charge,
tax and travel insurance. The prices may change without prior notice.
2.3. Children: Unless otherwise indicated, costs for bus and tour for children from
2 to under 6 of age is 75% of adult fare. For hotel accommodation, 1 child under
6 years old can share one room with 2 adults without an extra bed.
Normally, children enjoy discounts in accommodation and transportation services
and in meal sets. In order to be advised on children discounts, you are required
to provide us with details about children accompaniment, including the number and
ages of accompanying children.
2.4.Insurance: Travel insurance is mandatory for you to go on a tour conducted by
TheSinhTourist. You are responsible for buying travel insurance on your own and
responsible for ensuring that you are in possession of private travel insurance
with protection for the full duration of the tour in respect of at least medical
expenses, injury, death, repatriation, cancellation, curtailment and loss of luggage
and personal effects, with adequate cover. We will arrange the purchase of travel
insurance at your expense upon your request.
2.5.1 Payment by credit card
All transactions are processed securely using SSL (Secure Sockets Layer) at MasterCard
system. TheSinhTourist do not store any information related to your card in TheSinhTourist
system. Your card information is totally secured at the MasterCard System and the
Bank for Foreign Trade of Vietnam (Vietcombank).
Currently, TheSinhTourist system accepts VISA, MasterCard, JCB, American Express
and local cards such as Connect24.
You must present the credit card that was used to purchase the Services and your
passport for check-in procedure. If you fail to produce the purchasing credit card
and passport for verification, TheSinhTourist reserves the right to deny the ticket
holder(s) from boarding.
The credit card holder must be in the travelling party.
2.5.2 Full Payment: A full payment shall be due immediately upon your confirmation
of purchase of the reserved Services.
Failure to comply with these payment requirements will result in an automatic cancellation
of the reservation.
2.5.3 Confirmation of booking: Your booking will not be treated as confirmed until
your full payment of the booking has been made successfully and you receive our
2.6 .Reservation Changes: Reservation change shall be made at least 7 days prior
to departure or use of the Services. Each change of the paid Services is subject
to an administration fee of 10% of the total amount paid for the Services and the
availability of the Services. No change is permitted to your booking within 6 days
of departure or use of the Services.
If you are unable to use the purchased Services, in certain circumstances which
we consider reasonable, the booking may be transferred to another suitable person;
however the tour arrangement must remain the same and will only be allowed if all
suppliers (e.g. hotels, land transport companies, airlines, etc.) agree to accept
the name change.
As a result of any reservation change, in addition to a 10% administration fee,
you will be charged any price increase, additional cost incurred and cancellation
fee imposed by suppliers (e.g. hotels, railway companies, airlines, etc.)
2.7.Cancellation and Refund
2.7.1.Should you wish to cancel the booking, cancellation charges will be imposed.
These are calculated from the day written notification is received by TheSinhTourist
as a percentage of the total tour price, including surcharges, as shown below:
184.108.40.206.Cancellation 15 days or more prior to departure or use of the Services will
be charged a 20% cancellation fee of the total cost of the Services.
220.127.116.11.Cancellation between 7 and 14 days prior to departure or use of the Services
will be charged a 50% cancellation fee of the total cost of the Services.
18.104.22.168.Cancellation within 6 days prior to departure or use of the Services will
be charged a 100% cancellation fee of the total cost of the Services.
Cancellation includes no-shows or cancellation after the departure.
2.7.2. No refund or adjustment will be made for segments of the Services not taken
2.7.3. The refund will be credited back to your credit card within 45 days from
the confirmed date of cancellation.
2.8. Customs and Immigration: Customs and immigration officials can, at their own
discretion, deny your entry into their country. TheSinhTourist will not be held
responsible for a denial of entry under any circumstances, and refund will not be
It is your responsibility to obtain, at your own expense, all documentation required
by all relevant government authorities. It is suggested that you be in possession
of a valid passport and correct visas and vaccination certificates required by the
country to be visited. You shall ensure your passport is valid for more than 6 months
beyond the duration of the trip. We can consult and assist you about required documentation
(such as entry visa into Vietnam…); information about these matters or related items
(climate, clothing, baggage, personal gear etc) is given in good faith. Nonetheless
we do not hold any responsibility in consulting and assisting, except for a written
agreement between you and TheSinhTourist in advance. In case you do not possess
the documentation required by the destination or by TheSinhTourist, we reserve the
right to refuse operating the Services and the refund will be based on the cancelled
Your Services voucher and related documentation (if any) will be sent to you by
email after your successful payment within a reasonable time. Please read the information
carefully and immediately contact us if you find something unclear or incorrect.
2.10 Flight Arrival & Departure
2.10.1 It is your responsibility to provide us with the accurate information of
your arrival & departure flights for good service performance. The tour shall
start on time. Should you arrive late, we shall not provide you any refund for any
part of the tour that you would miss.
2.10.2 All flight times, flight itineraries and carriers are subject to change,
with or without prior notice. TheSinhTourist is not held responsible for any impact
on the tour program that is caused by flight schedule changes.
2.11 Health Requirements
You should take into account all international travel risks and familiarize yourselves
with health requirements applicable to the areas you intend to visit. You are solely
responsible for checking the safety and security conditions, vaccination, and other
health requirements of governments in countries and areas to be visited or transited.
You will be met as agreed at our office, upon your arrival at the airport or at
the given destination by TheSinhTourist representative. If you have any queries
or problems, please contact our representative or our offices.
Your complaints shall be addressed as soon as possible directly to TheSinhTourist
office from which you have bought the Services. It is recommended that the complaints
be made on the spot and not wait until after your return home.
Any complaints against the Services of TheSinhTourist shall be made by yourself
in writing, emailing or faxing and received by TheSinhTourist no later than 15 days
after the event causing the complaint. TheSinhTourist will not be liable to complaints
made more than 15 days after the event in question.
2.13 Force Majeure
If the Services are canceled or changed by either side due to force majeure (fire,
weather, accidents, natural disasters, war…), both sides are under no compensatory
obligation for losses occurred nor under legal responsibility. However, each side
shall have the responsibility to make the best effort to help the unfortunate side
to alleviate the loss due to the uncontrollable reasons.
3. Other Responsibilities
3.1 Responsibilities of Traveler
3.1.1 Bring along the ticket, credit card used for online payment of the ticket
and necessary passport / ID card to authenticate it at TheSinhTourist offices at
least 30 minutes before departure.
3.1.2 Carry all necessary identifications during the tour such as passport / ID
card, birth certificate (Children), marriage certificate (For hotel).
3.1.3 In case where traveler bring along children under 15 years of age (non-blood
related children) in the tour programs, traveler must bring power of attorney paper
from the legal parents of the children which has been notarized by the local authorities.
3.1.4 During the tour, travelers must follow the programs and must not voluntarily
separate from the crew. If travelers have any request for changes, they shall notify
the tour guide or TheSinhTourist representative.
3.1.5 Keep and look after their baggage and valuables e.g. money, jewellery, camera,
laptop, etc. In any case, TheSinhTourist will not be held accountable for any damage
or loss of travelers' belongings. Baggage limit for one traveler are 1 bag less
than 20kg to be put in the bus storage compartment and 1 handbag less than 7kg.
3.2 Responsibilities of TheSinhTourist
3.2.1 Guarantee all services are organized according to the agreed programs.
3.2.2 Provide exact and adequate information and requirements.
3.2.3 For the convenience and safety of travelers, we reserve the right to substitute
hotels, flights, or bus, to alter itineraries, or to cancel the Services. Unless
you fails to pay the final balance, or in case of force major or events beyond our
control, we, upon cancellation, will be liable for a full refund of the money received
by us, or offer the alternative Services of comparable standard.
3.2.4 We make arrangements with airlines, railways companies, coach companies, hotels
and other independent parties to provide you with the Services you purchase. Although
we take reasonable care in selecting these suppliers, we do not have any control
over them and therefore cannot be responsible for their acts or omissions. Whilst
we cannot accept any responsibility for any loss as a result of such actions or
as a result of any act or omission of any such third-party, we will give reasonable
assistance in helping to resolve any reasonable dispute.
This Agreement is governed by the laws of Vietnam and you agree to submit to the
exclusive jurisdiction of the courts of Vietnam.
The traveler/buyer acknowledge receiving, reading and agreeing to the terms and
conditions set forth above.
246-248 De Tham Street, District 1, Ho Chi Minh City, Vietnam
Tel: +84.8.3838 9597 – Fax: +84.8.3836 9322